Please enable JavaScript in your browser to complete this form. Support & Customer service Please select the reason why you are contacting customer service so that we can give you the best possible advice. Concerns *Select your requestWhen will I receive my order?The followers I ordered have unfollowed me again.The followers do not interact with my content.I have entered an incorrect user name or URL.I received more followers than I ordered.I need an invoice.Next stepOur delivery times are usually as follows: Delivery usually begins within 24 hours, but in individual cases it can take up to 5 working days due to increased capacity utilization. Please note that it may take longer for the ordered quantity to appear in full on your profile, depending on the quantity ordered and the capacity utilization of our networks. We do not usually deliver large orders in one go, but divide the delivery into several steps. Most types of reach, mainly followers, are distributed over a certain period of time, as this is sometimes not possible otherwise due to network restrictions and to make the growth look as natural as possible. We therefore ask you to be patient for a few days after the 5 working days mentioned above until the entire quantity ordered is delivered. If your ordered range has still not arrived after this time, this may be due to one of the following points: Your profile is set to private. (For the delivery of any reach, whether directly to your profile or one of your posts, the profile must be set to public from the start to the end of the delivery). Incorrect user name / Incorrect URL. (Please check whether you have entered a correct user name or a correct postal URL. If not, please let us know). If none of these points apply and the specified delivery time has already been exceeded, we will be happy to take a closer look at your case and restart the delivery if necessary. We ask for your understanding should there have been any undesirable delays. Unfortunately, due to regular social network updates, it is not always possible for us to avoid increased workloads. Nevertheless, we always do our utmost to complete every order as quickly as possible and within the promised times! As our followers are real accounts, it is in the nature of things that some will be unfollowed. Therefore, losses are unfortunately unavoidable, but this is the only way we can guarantee high quality. As also described. Unfortunately, regular updates to social networks can also lead to account deletions and thus to the loss of followers. This is precisely why our "Instagram Follower PREMIUM" product. With the premium product, the Instagram follower networks are read by our team to guarantee the highest quality and the lowest losses. Should losses nevertheless occur with the premium product, these are automatically compensated. If you have not ordered the Premium package, wedo not offer compensation for losses, this is the only way we can realize such good prices. However, if you have booked the Premium package, we will of course compensate any losses as promised. We ask for your understanding in the event of unwanted losses. Unfortunately, it is not always possible to completely avoid losses for the reasons mentioned. Nevertheless, we always do our utmost to avoid all losses! Furthermore, we wish you a pleasant day! As Instagram followers are real Instagram users, it cannot be ruled out that they will be interested in your posts, but this is generally very unlikely as they are not a suitable target group.We therefore in no way guarantee that the purchased reach will actually interact with your content, let alone be interested in it. As also described. The only way to generate a reach that is really interested in your content and interacts with it is to build it up organically with quality content. Of course, buying artificially generated reach can help and is even recommended, but unfortunately, for natural reasons, no guarantee can be given. We ask for your understanding if this does not meet your original expectations. As our followers are real accounts, it is unfortunately in the nature of things that some will be unfollowed. Losses are therefore regrettably unavoidable, but this is the only way we can guarantee high quality. For this very reason, we often automatically deliver slightly more followers than were possibly ordered. In this way, we can prevent an initial loss. We ask for your understanding and wish you a pleasant day! You have received the invoice for your order by e-mail attached to the order confirmation. If you cannot find the e-mail, please check your spam folder. Correct user name / Post URL *Please note that we require a post URL or the link to the desired post for the delivery of likes, views, comments and impressions.BackI would like to contact customer servicee-mail *Order number (numeric, 6 digits) *You will find your order number in the subject line of the e-mail order confirmation.Your request *Contact customer service